THE “PLUS MORE “MONEY BACK GUARANTEE

If you have purchased a product online with us and within 30 days you are not completely satisfied, we will refund 100% of your purchase price back to you PLUS for your inconvenience we will offer you a $10.00 Gift Card Credit to use against any future on line purchase with us.

 

FREE RETURN AND EXCHANGE POLICY

If you are not satisfied with your on line purchase and wish to return or exchange it, please contact us within 30 calendar days from date of purchase via telephone (905-639-2326) or on our web site email, info@vacconnection.com

We will gladly refund 100% of your purchase price back to your form of payment to us or exchange your purchase if you wish, PLUS we will offer you a $10.00 Gift Card Credit to be used for any future online purchase with The Vac Connection.

The cost of shipping the product back from your address to our retail store will be FREE OF CHARGE  and will be handled by a pre paid shipping label ( as covered in our returns process below.

 

RETURN OR EXCHANGE CONDITIONS

Returns and Exchanges will be excepted within 30 calendar days providing the following conditions are met :

  1. The box should be unopened ,in original packaging and in saleable condition ( exception see #2 and #3 below)
  2. If the product you ordered has visible and extensive box damage, you can refuse to accept the product from the shipper or notate with the shipper the damage and accept the shipment for a closer inspection
  3. If you open the box and the product inside is found to be defective or damaged, the product can be returned but must be in original packaging, with no broken parts , or missing pieces ( unless this is why it needs to be returned in the first place)
  4.  All manuals must be in the box.
  5. All other issues or concerns regarding a possible return of exchange can be addressed with you to reach your satisfaction by contacting us via phone or via info@vacconnection.com

 

WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON THE FOLLOWING:

  1. Product that has been used for an extended period of time or damage that occurred in the use of the product, and any foul or offensive odors that have developed in the use of the product.
  2. Product that is considered to be damaged by the customer versus manufacture defective product.
  3. Any product that has been used in the collection of any hazardous goods or materials.
  4. Special order merchandise that is not part of the Vac Connections existing product lineup.
  5. Refurbished Products sold at Reduced Pricing
  6. Any electrical components that were ordered to repair existing equipment.
  7. Any Repair parts that were ordered to repair existing products
  8. If unsure about what would qualify for a Return, please contact us to ensure your satisfaction.

RETURN AND EXCHANGE PROCEDURE

To Request a Return or exchange:

  1. Call our store @ 905-639-2326 or log on to our website and email us through info@vacconnection.com
  2. We will qualify your request for return and issue you a return authorization # as well as a prepaid shipping label back to you through your email address.
  3. You will then pack up the product in the original packaging. Make sure to include all parts, accessories, and manuals etc.
  4. Contact the shipper stated on the pre paid shipping label to pick up the goods or take the product to that local shippers depot .
  5. Once we have received the product back in our warehouse, we will examine and inspect the goods and compare to your reason for return or exchange.
  6. After the product has passed inspection, we will issue you a full refund back onto your original form of payment.
  7. If it's an exchange that's needed,we will send out a new product and advise you via email
  8. For your inconvenience we will also issue you a $10.00 gift card credit to your account in the event you wish to purchase another on line product from The Vac Connection. Please allow up to 3 of 4 weeks for the credit to show up on your form of payment card
  9. .