Returns & Exchanges

 

Vac Connection Burlington

We value all of our customers and want make your shopping experience with us as easy as possible. If you're not completely satisfied with your order, we'll do whatever it takes to make it right. Your purchase is protected by a 100% Money Back Guarantee for 30 days, or indefinitely for unopened items. 

Conditions:

  • The product must be in sellable condition: working order, no foul smells/odours, no broken parts, and no missing pieces (unless defective upon receipt).
  • All original packaging material and manuals required. 

We cannot accept returns or exchanges for:

  • Products considered abused by the purchaser, including damage and foul odours.
  • Equipment used in the recovery of hazardous materials.
  • Electrical parts or components ordered and intended for repair. 
  • Non-stocked special ordered items, which may be returned with a restocking fee. Call or email for details.
  • Refurbished Products sold at Reduced Pricing (DYSON) Warranty carried out by Dyson.

Purchasing a replacement item or part :

Please refer to product page information to make an informed decision before you purchase. We do our best to make sure you have all the necessary information regarding compatible specifications and other identifying information related to the item being purchased. If a return request is made for refund or exchange, we may request verification relating to the item you are replacing. Helping you get the item you need is important to us, however you may be responsible for all shipping fee's related to your order. 

If unsure about what would qualify for a Return, please contact us to ensure your satisfaction

Return of Exchange Process:

  1. Call, email us or log into My Account on our website ( Contact Us )
  2. We will issue you a Return Authorization number and a pre-paid shipping label via email.
  3. You will then pack up the product in the original packaging. Make sure to include all parts, accessories, and manuals etc.
  4. Once we receive your return, we will inspect the product(s) and the reason for return.
  5. After inspection, if eligible ( as per conditions above ) we will refund your entire order through the original payment method.
  6. If it's an exchange that's needed, we will send out a new product and advise you via email. Any Credits will be issued back to the original for of payment

Please Note* All Dyson products are final sale. Dyson warranty and replacement services are fulfilled by Dyson.

Please Note* All Central Vacuum Canister & Canister with Cleaning Set (Packages) are subject to return shipping fees in the event of a return for refund. 

Please Note*  For orders shipped to your location : Tracking information is sent with all online orders. If a delivery attempt is made to your ship to address and receiver is unavailable, in some cases the courier will take your package to an authorized pick up location where it is available for pickup for 5 business days. Failure to pickup your order once received at this location can result in the order being shipped by to us, in which case all shipping fee's are carried by the purchaser. If you do not wish to have the product shipped back to you, in some cases a re stocking fee will apply.