The first thing I noticed about VacConnection was how clean it was in the store. It didn't just look spotless it felt clean, even the workshop - great start! I went in with a friend and we both commented on that afterwards. And on the service. Both John and George were friendly, helpful and very knowledgeable. They didn't push but said to take my time making the decision which I really appreciated. I went back and got the Sebo E3 and it is a great machine - all they said it would be. The customer service in this store with these gentlemen is excellent and I would certainly go back to them for any other items I might want or need. I highly, and without reservation, recommend them.