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Shipping & Return Policy

YOUR SATISFACTION IS THE KEY TO OUR SUCCESS !

SHIPPING POLICY 

The Vac Connection offers “Free Ground Shipping “on all on line orders over $99.00 (before Taxes) within Canada.

All Free Ship orders will be sent via Ground Shipping through either UPS / FED EX / or PUROLATOR. After your order has been processed, you will receive a confirmation email from us detailing which shipper was used as well as the tracking Number so you can go online and track the progress of your shipment.

*Please note* On all orders over $99.00, your signature will be required to receive the goods so we can reduce the possibility of missing or lost merchandise

If your order is below $99.00, we offer our clients a choice of shipping options from UPS or FED EX to arrive at your home or alternate address. Just select the option that is right for you on our checkout page.

Below, you can see an example of some destination cities and towns and approximate delivery times to those areas. Please note that any cities/ towns / or suburbs that surround these destinations would be included within the delivery times mentioned. If you live in any rural areas around these urban centers, please add 1 to 2 business days to your delivery time.

Please note** Currently there are certain areas of Canada outside of the areas listed that are not serviced by the shipping companies that we use. These areas incur additional shipping charges called "BEYOND DESTINATION" charges. If you purchase an item that falls under the $99.00 free shipping schedule please note that these " Beyond Destination " charges and ONLY THESE CHARGES will not be covered and will be the responsibility of the customer to pay. We will however pay for the base cost of the shipment to you. Once we receive your order and input your address for shipping , this is when we find out that your address falls within the category "Beyond Destination" . We will notify you to give you the option of paying these fees or we will refund your purchase price back to you . An extreme example of "Beyond Destination"  would be a remote island off the BC coast or a remote village in some of our northern provinces that are not serviced by conventional shippers. 

CITY / TOWN DELIVERY TIMES CITY / TOWN DELIVERY TIMES
HALIFAX
3 BUSINESS DAYS BRANDON 4 BUSINESS DAYS
MONCTON 3 BUSINESS DAYS REGINA 4 BUSINESS DAYS
QUEBEC CITY 3 BUSINESS DAYS SASKATOON 4 BUSINESS DAYS
MONTREAL 2 BUSINESS DAYS CALGARY 4 BUSINESS DAYS
OTTAWA 2 BUSINESS DAYS EDMONTON 4 BUSINESS DAYS
PETERBOURGH 2 BUSINESS DAYS LETHBRIDGE 4 BUSINESS DAYS
TORONTO 2 BUSINESS DAYS KAMLOOPS 5 BUSINESS DAYS
KITCHENER 2 BUSINESS DAYS PRINCE GEORGE 5 BUSINESS DAYS
LONDON 2 BUSINESS DAYS VANCOUVER 5 BUSINESS DAYS
WINDSOR 2 BUSINESS DAYS VICTORIA 5 BUSINESS DAYS
SUDBURY 3 BUSINESS DAYS NANAIMO 5 BUSINESS DAYS
THUNDER BAY 4 BUSINESS DAYS
WINNIPEG 4 BUSINESS DAYS

PLEASE NOTE * At this time we will not be shipping to NFLD, LABRADOR, PEI, YUKON, NWT, NUNAVIT OR UNITED STATES


THE “PLUS MORE “MONEY BACK GUARANTEE

If you have purchased a product on line with us and within 30 days you are not completely satisfied, we will refund 100% of your purchase price back to you PLUS for your inconvenience we will offer you a $10.00 Gift Card Credit to use against any future on line purchase with us.

FREE RETURN AND EXCHANGE POLICY

If you are not satisfied with your on line purchase and wish to return or exchange it, please contact us within 30 calendar days from date of purchase via telephone or on our web site email, info@vacconnection.com

We will gladly refund 100% of your purchase price back to your form of payment to us or exchange your purchase if you wish, PLUS we will offer you a $10.00 Gift Card Credit to be used for any future on line purchase with The Vac Connection.

The cost of shipping the product back from your address to our retail store will be FREE OF CHARGE to you and will be handled by a pre paid shipping label ( as covered in our returns process below)>

RETURN OR EXCHANGE CONDITIONS

Returns and Exchanges will be excepted within 30 calendar days providing the following conditions are met :

  1. The box should be unopened ,in original packaging and in saleable condition
  2. If the product you ordered has visible and extensive box damage, you can refuse to accept the product from the shipper or notate with the shipper the damage and accept the shipment for a closer inspection
  3. If you open the box and the product inside is found to be defective or damaged, the product can be returned but must be in original packaging, with no broken parts , or missing pieces ( unless this is why it needs to be returned in the first place)and all manuals must be in the box.
  4. All other issues or concerns regarding a possible return of exchange can be addressed with you to reach your satisfaction by contacting us via phone or via info@vacconnection.com

WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON THE FOLLOWING:

  1. Product that has been well used for an extended period of time or damage that occurred in the use of the product, and any foul or offensive odors that have developed in the use of the product.
  2. Product that is considered to be damaged by the customer versus manufacture defective product.
  3. Any product that has been used in the collection of any hazardous goods or materials.
  4. Special order merchandise that is not part of the Vac Connections existing product lineup.
  5. Refurbished Products sold at Reduced Pricing
  6. Any electrical components that were ordered to repair existing equipment.
  7. If unsure about what would qualify for a Return, please contact us to ensure your satisfaction.

RETURN AND EXCHANGE PROCEDURE

To Request a Return or exchange:

  1. Call our store @ 905-639-2326 or log on to our website and email us through info@vacconnection.com
  2. We will qualify your request for return and issue you a return authorization # as well as a prepaid shipping label back to you through your email address.
  3. You will then pack up the product in the original packaging. Make sure to include all parts, accessories, and manuals etc.
  4. Contact the shipper stated on the pre paid shipping label to pick up the goods or take the product to that local shippers depot .
  5. Once we have received the product back in our warehouse, we will examine and inspect the goods and compare to your reason for return or exchange.
  6. After the product has passed inspection, we will issue you a full refund back onto your original form of payment.If it's an exchange that's needed,we will send out a new product and advise you via email
  7. For your inconvenience we will also issue you a $10.00 gift card credit to your account in the event you wish to purchase another on line product from The Vac Connection. Please allow up to 3 of 4 weeks for the credit to show up on your form of payment card
  8. .

TO CONTACT US :

The Vac Connection
3315 Fairview Street
Burlington Ontario , Canada
L7N3N9
Call – 905-639-2326
Email – info@vacconnection.com

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